Shipping policy

Shipping Policy

 

Domestic & International Shipping

Our Netherlands-based fulfillment center operates Monday to Friday during standard business hours, excluding public holidays. During these days, the warehouse will be closed. However, we do our best to minimize any potential delays.

 

 

Delivery Timeframes

The Netherlands:

Standard delivery within the Netherlands typically takes 1–2 business days after dispatch. For remote or rural areas, please allow 2–3 business days from the time your order leaves our warehouse.


We use a reliable tracked courier service. Once your order is shipped, you will receive an email with a tracking link to monitor your delivery.


Shipping rates are calculated at checkout. Foodfinderz B.V. reserves the right to change shipping rates without prior notice.

 

 

Dispatch Timeframes

Orders are usually dispatched the next working day but can take up to 4 days, depending on order volume.


Orders placed after 4:00 PM on Friday or during the weekend will be dispatched the following Monday or the next available business day.


Orders placed within two days of a public holiday or during peak sale periods may require up to five additional business days for delivery.

 

 

Freight Charges

Shipping fees are partially subsidized by Foodfinderz to offer you the best possible rate. However, any applicable local taxes, import duties, or additional transit charges are the responsibility of the customer.


Foodfinderz reserves the right to adjust shipping fees at any time without notice.

 

 

Delivery Address & Conditions of Delivery

We are unable to deliver to P.O. Boxes. A physical delivery address is required.


By placing an order via www.foodfinderz.nl, you grant Foodfinderz and our courier partners Authority to Leave (ATL) the parcel at the provided address, whether attended or not.


Foodfinderz is not liable for incorrect address information or theft after delivery has been confirmed at the given location.

 

 

Change of Delivery Address

Unfortunately, we cannot change the delivery address once your order has been marked as “completed.”

 

 

Parcels Damaged in Transit

If your parcel arrives damaged, please follow these steps:

  1. Take a clear photo of the damaged item(s).

  2. If possible, refuse the parcel upon delivery.

  3. Contact our customer care team at info@foodfinderz.nl. We’ll get back to you as soon as possible with a solution.

 

 

Weight Limit & Bulk Orders

We have a maximum weight limit per shipment.


For large or bulk orders, please contact us at info@foodfinderz.nl and we’ll be happy to assist you directly.